Agency accounts and migration for existing drivers

Choose the path that matches your account

• New agency: create a portal login, submit the agency application and transport authorization, then wait for approval.
• Already approved legacy driver: start migration from Lgrima Partner, create or sign in to the Agency Portal, and confirm the real agency details.
• Driver joining an existing agency: do not create an agency. Ask the agency manager to add you and send a personal invitation.

What is an agency on Lgrima?

• Agency Portal: agency identity, transport authorization, drivers, invitations, vehicles, assignments, trips, wallet activity and settings.
• Lgrima Partner: online availability, transportation requests, driver offers, confirmed trips and driver profile.
• Travelers pay the selected driver the agreed trip amount in cash. Lgrima platform fees are handled through the agency wallet, not a personal driver wallet.

How this differs from the old individual-driver model

• New drivers no longer register independently. An agency creates the driver record and sends a personal invitation.
• The agency manages the fleet and assigns approved vehicles. A driver cannot independently add or switch agency vehicles.
• The agency wallet replaces the old personal driver fee wallet.
• An already approved legacy driver can use the migration prompt to become the founder and an active driver of a new agency.

Create a new agency at agency.lgrima.com

1. 1Create the portal loginOpen agency.lgrima.com, choose the appropriate language, and create an Agency Portal account.
2. 2Enter the agency detailsAdd the agency or company name, manager name, phone, operating city and optional address.
3. 3Upload the transport authorizationAdd the expiry date and upload a readable PDF, JPG or PNG file no larger than 10 MB. The full document and all edges should be visible.
4. 4Review and submitConfirm the agency and authorization information, then send the application for Lgrima admin review.
5. 5Wait for approvalThe status page updates automatically. Portal dashboard access opens after the agency and authorization are approved.

Set up the agency after approval

1. 1Add vehicles in FleetSubmit vehicle details, photos and the carte grise. New vehicles stay pending verification until Lgrima approves them.
2. 2Add drivers in DriversEnter each driver’s first name, last name, email and Moroccan phone number. Assigning an approved available vehicle is optional at this stage.
3. 3Send the personal invitationThe driver completes profile details, adds a selfie, sets a password and accepts the agency relationship in Lgrima Partner.
4. 4Check Wallet and operationsReview the agency balance and transaction activity before drivers begin accepting transportation work.

Migrate an already approved legacy driver

1. 1Start in Lgrima PartnerOn the migration screen, select Migrate my account. Do not open the normal Agency Portal signup page separately.
2. 2Authenticate in the Agency PortalThe app opens a secure migration link. Create an agency portal login, or sign in to the portal account that should own this agency.
3. 3Confirm the real agency profileEnter the operating agency name, Moroccan phone number, city and address. Placeholder information is not accepted.
4. 4Create the migrated agencySelect Create agency. Lgrima creates an active agency, connects the existing driver as founder and driver, and opens the dashboard.
5. 5Review the resultUse View vehicles to check imported vehicles, then return to Lgrima Partner for driver work under the new agency.

What migration keeps and moves

• The existing approved driver profile becomes the founding driver record for the agency.
• Compatible vehicles owned by or assigned to the driver move into the agency fleet.
• The assigned vehicle remains assigned when its relationships are compatible.
• Existing transport authorization information is carried over when a compatible tourism-authorization document is available on the legacy account.
• The old personal driver wallet records are removed because platform fees now use the agency wallet.

Which app should I use after setup?

• Dashboard: agency status, active drivers, fleet and wallet summary.
• Trips: agency trip activity and stored trip details.
• Drivers: add, invite, assign, suspend, reactivate or resend an invitation.
• Fleet: add vehicles, review verification status and manage assignments.
• Wallet: review agency balance and transactions.
• Settings: update the agency profile, authorization, security and account settings.
• Lgrima Partner: the driver goes online, reviews requests, sends offers and completes trips.

If you are joining an existing agency

Migration troubleshooting and security

• Migration link missing: return to Lgrima Partner and start again from the migration screen.
• Link expired or canceled: start again in Lgrima Partner to create a new secure link.
• Link completed by another portal account: sign in with that portal account or contact support.
• Portal account already manages another agency: use the correct portal login or contact support before continuing.
• Vehicle needs review: open Fleet after migration and follow the result shown in the migration success message.
• Never share a migration or driver invitation link in a public message, group chat or social post.